RETURN POLICY

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at on Whatsapp, instagram or email; elsindefashion@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Nigeria, shipping your goods may take longer than expected.

You can always contact us for any return questions at elsindefashion@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, custom products (such as special orders or personalized items).We also do not accept returns for items based on reasons such as change of mind. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items. 

Exchanges

Unfortunately we do not accept returns for exchange purposes.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at elsindefashion@gmail.com,  WhatsApp or Instagram 

Always take accurate measurements before buying the dress since the size chart may not apply to all. Some individuals may be smaller or larger, so verifying their measurements is crucial before making a purchase.

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