FREQUENTLY ASKED QUESTIONS

Yes, this is part of our business modules, however we cannot guarantee that it will be 100% the same way.

We offer a hassle-free return policy. If you are not satisfied with your ready-made purchase, you can return it within 7 days of delivery. Please make sure the item is in its original condition with all tags intact. To initiate a return, please contact our customer support team with your order details.

Kindly note returns for bespoke clothing is not accepted.  We cannot accept returns on orders just because you have had a change of mind.

We strive to process and ship ready-made orders within 1-2 business days. Once shipped, the delivery time depends on your location. Typically, domestic orders within the same country arrive within 3-7 business days. International orders may take longer due to customs clearance and other factors. Kindly note bespoke orders may take longer.

We accept various payment methods to provide convenience to our customers. You can securely pay for your purchases using credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other local payment options available in your region.

Once your order is shipped, we will notify you with a tracking number and instructions on how to track your package. You can use the tracking number sent or the courier’s website to get real-time updates on the status of your shipment.

Yes, we ship internationally to many countries. However, please note that shipping fees, customs duties, and taxes may apply based on your location. We recommend checking your country’s import regulations and any additional costs before placing an international order.

We aim to process orders quickly to ensure prompt delivery. Therefore, if you need to cancel or modify your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but once the order is shipped, we can no longer make changes.

To assist you in finding the right size, we provide detailed size charts for each product. These charts include measurements for various body parts, such as chest, waist, hips, etc. for bespoke orders, you send us your detailed measurement and we create your piece according to your specification. We recommend referring to these charts and comparing your measurements to find the best fit. If you need further assistance, our customer support team is always here to help.

We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact our customer support team immediately with your order details and a description of the issue. We will arrange for a replacement or refund as per our return policy.

We are here to assist you! You can reach our customer support team through multiple channels. You can send us an email at elsindefashion@gmail.com, or message us on WhatsApp, Instagram or use the live chat feature on our website. We strive to respond to all inquiries as promptly as possible.

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